Terms & Conditions of Temporary Holiday Accommodation

Note: Variances can be agreed on but only by arrangement with the owner in writing.

Deposit of 50% non refundable is required to secure the booking. Payment of the rental deposit constitutes the clients acceptance of these Terms and Conditions.

Balance of the rental amount including the bond, must be received in full 7 days prior to occupancy. If not the owner has the right to cancel the booking and attempt to re let it.

Cancellation if caused by the client, money paid is not refundable unless the house is re-let for the entire period. If it a refund is made due to the property being re-let then a $50 cancellation fee will apply.

The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.

To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.

Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with the owners in advance.

Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with any functions or parties held in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.

Damage, Breakages, Theft and Loss are the tenants responsibility during their stay.

Departure - the property should be left in a similar state to its condition on arrival. Check-out time is 10am (QLD) time by the latest, to allow time to prepare property for next guests.

Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental and loss of bond.

Bond is payable at the same time as the balance amount. The bond will be refunded within 10 days in full subject to the above conditions being met. It is designed to cover any additional costs incurred including but not limited to, any breakage, damage or excess cleaning requirements, extra guests beyond those declared ..etc.

With all bookings a 50% deposit is required upon confirmation of all bookings and the balance of the booking price with bond is payable 7 days prior to arrival. Bond of $1000 is payable for all bookings. Bond is refunded within 10 days of stay after completion of inspection.

Pets are not allowed unless specific arrangements have been made in writing with the owner.
Loss - the owners take no responsibility for the tenant’s personal property.

BBQ – Barbeque needs to be left in a clean condition or a $75 cleaning fee will be payable from the bond.

Bikes – All damages to bikes must be paid for.

Smoking – The Islander Retreat is a non smoking premise.

Variations to these conditions may only be made by prior arrangements with the owner in writing.

Our Clients Say

I recently arranged for my family to stay at The Islander Retreat and we were greeted with an absolutely beautiful property when pulling up on the jetty. From the moment all 10 of us walked in we loved every minute of our stay in this house. Beautifully finished and decorated, great facilities and room for all of us to spend together but also not feel like we were under each others feet. Sitting on the deck or lying on the day bed looking up the canal was the pick of the spots in my opinion. The booking and enquiry process was fantastic and made the process very easy.  Plenty of room to relax and unwind. My family now wants to make it an annual getaway here because we all enjoyed our time so much.

Nick, 2015